Business Process Management Trends
Courtesy of: Aegisglobal
The worldwide business process outsourcing (BPO) market is expected to retain the upward trend. As a result of generally positive supply-side factors, Gartner forecasts the BPO market to grow at a compound annual growth rate (CAGR) of 5.6% from 2012 through 2017. Growth rate-wise, the global market will be ruled by key markets like Greater China, Emerging Asia-Pacific, and Latin America. The expenditure on BPO will continue to grow with emerging players like Greater China increasing its BPO spends in 2017 to more than double the amount in 2012. Regions like North America, Western Europe and Mature Asia Pacific will continue to be the top BPO spenders.